At Annahi Jewels, we are committed to delivering every order in perfect condition. Since jewellery is a delicate and personal item, please read our policy carefully before placing an order.
Returns:
For hygiene and quality reasons, used jewellery cannot be returned or exchanged.
However, we will be happy to assist you if you receive:
- A damaged or broken product
- An incorrect item
- A product with missing items
-
A defective product
To request a replacement or refund, please contact us within 48 hours of receiving your order.
How to Raise a Request
To help us verify your request, please share the following details:
- Your Order ID
- Clear photographs of the product and packaging
- An unboxing video showing the issue (required for damaged, incorrect, defective, or missing items)
Requests without sufficient proof may not be eligible for approval.
Refunds:
Once your request has been reviewed and approved, the refund will be processed to your original payment method.
- Prepaid orders: Refunds are generally processed within 5–7 business days after approval.
-
Cash on Delivery (COD) orders: Refunds will be transferred to your registered bank account within 5–7 business days after verification.
Please note that banks may take additional time to reflect the refunded amount.
Order Cancellation:
- Orders can only be cancelled before dispatch.
- Orders that have already been shipped cannot be cancelled.
Non-Returnable Cases
Returns or refunds will not be accepted in the following situations:
- Used or worn jewellery
- Damage caused by improper handling, storage, or misuse after delivery
- Minor variations in colour, texture, or design due to lighting and photography
- Requests made after the specified reporting period
- Change of mind or personal preference
Need Assistance?
If you have any questions regarding returns or refunds, our customer support team will be happy to assist you.
Email: annahijewels@gmail.com
Phone: +91 9XXXXXXXXX
Business Hours: Monday to Saturday | 10:00 AM – 7:00 PM (IST)